Cidnet

What it is

A Modern Communications Platform Built for Corrections

CID Net is Encartele’s secure communications platform — the foundation of our technology suite and the trusted choice of over 450 correctional facilities nationwide. As the first true Internet Applications Provider (IAP) in corrections, CID Net goes beyond outdated inmate telephone models by delivering modern, internet-based applications such as messaging, video visitation, and digital services.

We built CID Net to disrupt an industry that has long overcharged families through per-minute rounded billing increments. Instead, CID Net offers fair, affordable pricing — charging only for the time actually used. That means incarcerated individuals and their families can connect without the unnecessary financial burden, while facilities gain a transparent, secure, and future-focused solution.

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A man wearing orange prison attire stands on a stairway, looking down with a serious expression.
A woman in uniform is focused on using a computer at her workstation.
Why it Matters

Fair, Reliable, and Human-Centered Connectivity

For decades, the inmate telephone industry operated on outdated systems that prioritized profit over people. CID Net changes that by reimagining corrections communications through the lens of internet innovation.

  • For Facilities – CID Net streamlines operations with intuitive oversight tools that increase efficiency and security.
  • For Incarcerated Individuals – It provides reliable access to communication, education, and digital services that support personal growth.
  • For Families – It ensures affordable, meaningful connection during one of life’s most difficult challenges.

CID Net isn’t just another phone system — it’s a disruptive platform that is shaping the future of corrections technology and building more connected, humane outcomes for everyone it serves.

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Core Capabilities

One System. Total Simplicity.

With CID Net, facilities no longer juggle multiple disconnected systems. Instead, all communications — from messaging and video visitation to administration and oversight — run on one secure, unified platform.

Rugged Devices. Maximum Access.

Every incarcerated individual is assigned a durable handheld device, built to withstand the correctional environment. These devices deliver reliable access to communication, education, and digital applications that support growth and connection.

Outstanding Support. Always On.

Behind every connection is our commitment to service. CID Net provides dedicated support for both facilities and families, ensuring smooth operations, timely resolutions, and confidence for all users.

  • Cidnet has transformed the way our facility operates. Their team responds quickly, understands the challenges we face, and consistently delivers solutions that actually work. The level of service we receive is unmatched.
    Shannon Clark
    Executive Director & Chief of Law Enforcement, Okmulgee County Criminal Justice Authority, Oklahoma
  • The Cidnet platform is the most intuitive correctional technology we’ve ever implemented. Our staff learned it quickly, our population uses it easily, and the system has improved efficiency across multiple departments. It’s truly next-generation.
    Patrick White
    Captain & Jail Administrator, Marshall County Sheriff’s Office & Detention Center, Iowa
  • Working with Cidnet feels like having an extension of our own team. Their communication is constant, clear, and proactive — we always know what’s going on, and issues get resolved before they ever become problems.
    Wesley Ludlow
    Jail Captain & Facility Administrator, Cass County Sheriff’s Office & Jail,
    Nebraska
Case study

Unifying Jail Communications with CID Net

Pottawattamie County Jail (IA)

The Pottawattamie County Jail relied on a legacy commissary/communications vendor with outdated wall-mounted phones and kiosks. These systems were burdensome for staff to…

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Bring CID Net to Your Facility

Learn how Encartele helps correctional facilities upgrade from outdated systems to a platform built for the future.

Learn More About CID Net

Are you trying to connect with an incarcerated loved one?

Visit our customer portal at mycid.net to create an account, find your loved one, and get started with secure messaging, video visitation, and other communication services.