Encartele Privacy Policy

Effective Date: 08 / 03 / 2020

Introduction

Encartele Inc. maintains this website (www.encartele.net) for marketing purposes only, and this privacy policy applies only to this website. If you need more information, please contact Encartele’s Marketing Director at 8210 S 109th St, La Vista, NE 68128.

This is our privacy policy which explains how we obtain, use and keep your personal data safe in relation to the Encartele website (www.encartele.net). This website is intended to be used by law enforcement and correctional officers as well as others, such as the friends and family of inmates.

It is also important to understand that this privacy policy ONLY applies to the Encartele website (www.encartele.net). Other Encartele products and services are not covered by this privacy policy.

Personal Data

Personal data is data which by itself (or with other data available to us) could be used to identify you.

We are committed to keeping the personal data of all users safe in accordance with applicable data protection laws.

Types of Personal Data We Collect and Use

The types of personal data we capture and use will depend on what you are doing on the website. We’ll use your personal data for some or all of the reasons set out in this Privacy Statement. If you become a customer we’ll also use it to manage the account or service you’ve applied for. Examples of the personal data we collect through the Encartele website (www.encartele.net) may include:

• Full name and personal details including contact information (e.g. job title, employer, employer address, email address, work and mobile telephone numbers);
• Non-sensitive, corrections-specific information about the correctional facility that employs you (e.g. ADP, WiFi infrastructure, future renovation plans, JMS provider, commissary provider, inmate phones provider);
• Records of products and services you’ve obtained or applied for, how you use them and the relevant technology used to access or manage them (e.g. location data, IP address);
• Personal data about other named individuals as required. Where you provide the personal data of others you must have their authority to provide their personal data to us and share this Privacy Policy with them beforehand with details of what you’ve agreed on their behalf.

Providing Your Personal Data

We’ll tell you if providing some personal data is optional, including if we ask for your consent to process it. In all other cases, if you fail to provide the requested personal data, we may be unable to process or respond to your application, query or service.

Monitoring of Communications

Subject to applicable laws, we’ll monitor and record your form submissions, emails, and other communications related to the Encartele website (www.encartele.net). We’ll do this for regulatory compliance, self-regulatory practices, crime prevention, and detection, to protect the security of our communications systems and procedures, to check for obscene or profane content, for quality control and staff training, and when we need to see a record of what’s been said.

Using Your Personal Data: The Legal Basis and Purposes

We’ll process personal data:

1. As necessary to perform your agreement with you for the relevant account or service:
a) To take steps at your request prior to entering into it;
b) To decide whether to enter into it;
c) To manage and perform that agreement;
d) To update our records; and
e) To trace your whereabouts to contact you about your account.

2. As necessary for our own legitimate interests or those of other persons and organizations, e.g.:
a) For good governance, accounting, and managing and auditing our business operations;
b) To send you marketing communications and for marketing to you, including automated decision making relating to this;
c) To monitor emails, calls, other communications, and activities on your account; and
d) For market research, analysis and developing statistics.

3. As necessary to comply with a legal obligation, e.g.:
a) When you exercise your rights under data protection law and make requests;
b) For compliance with legal and regulatory requirements and related disclosures;
c) For establishment and defense of legal rights;
d) For activities relating to the prevention, detection and investigation of crime;
e) To verify your identity, make credit, fraud prevention and anti-money laundering checks; and
f) To monitor emails, calls, other communications, and activities on your account.

4. Based on your consent, e.g.:
a) When you request us to disclose your personal data to other people or organizations; and
b) To send you communications where we’ve been asked for your consent to do so.

You are free at any time to change your mind and withdraw your consent. The consequence might be that Encartele cannot effectively serve your needs.

Sharing of Your Personal Data

Subject to applicable data protection law, we may share your personal data with:

• Sub-contractors and other persons who help us provide our products and services;
• Companies and other persons providing services to us;
• Our legal and other professional advisors;
• Fraud prevention agencies, periodically during account or service management;
• Other organizations who use shared databases to provide services to correctional facilities;
• Law enforcement bodies;
• Government bodies and agencies in the US;
• Courts, to comply with legal requirements, and for the administration of justice;
• In an emergency or to otherwise protect your vital interests;
• To protect the security or integrity of our business operations;
• Market research organizations who help to improve our products or services; and
• Anyone else where we have your consent or as required by law.

Contacting Us by Website Form Submission

When you contact Encartele using the Encartele website (www.encartele.net) we may need to collect some personal data including your name, email address, phone number, and job title.

The website form submission system on the Encartele website is heavily reliant on Email. Email isn’t 100% secure so you shouldn’t send sensitive information (e.g. your social security number) through these forms. These forms do require personal data.

We may occasionally send you information about products and services which we think would be of interest to you but only where we have your consent or if this is within our legitimate interests (see above for more details about lawful reasons). You can choose to stop receiving information at any time by contacting us.

Contacting Us by Phone

Phone Number to speak to an Encartele Representative:

888-231-3393

Phone Number to obtain customer service so you can communicate with an inmate:

866-476-6723

When you contact Encartele by phone, we may need to collect some personal data including your name, email address, phone number and job title.

We may occasionally send you information about products and services which we think would be of interest to you but only where we have your consent or if this is within our legitimate interests (see above for more details about lawful reasons). You can choose to stop receiving information at any time by contacting us.

Contacting Us by Email

When you contact Encartele by email, we may need to collect some personal details like your name, address and phone numbers. Email isn’t 100% secure so you shouldn’t send sensitive information (e.g. your social security number). When corresponding with Encartele by email, we may ask for personal data (e.g. if you ask for a quote for our services, we may ask for your phone number to call you directly).

Emails are stored on our standard internal contact systems which are secure and can’t be accessed by external parties. We store this information to identify trends, and for the purposes set out in the monitoring of communications section as necessary to comply with any legal obligations and for our legitimate interests. For more information on the criteria we use to determine our retention periods, see below.

Decision Making and Processing

Decision making involves processing your personal data to evaluate your personal situation, personal preferences, interests or behavior.

We may do this to decide:
• If you are a law enforcement/corrections user;
• If you are a current client/customer of Encartele;
• What marketing communications are suitable for you; and
• What Encartele products and services are suitable for you;

All this activity is on the basis of our legitimate interests, to protect our business, and to develop and improve our products and services.

Using Our Calculators, Decision Tools, Catalogs and Informational Content

To use our range of informational content, (including the calculators, decision tools, and catalogs on (www.encartele.net) you’ll have to give us some of your personal data. The information we ask for will depend on what type of product or service you’re interested in, and what type of informational content you are trying to access.

By providing any personal data you do so on the basis of your consent. You’re free at any time to withdraw your consent but if you do you won’t be able to use our products or services and you won’t be able to access our informational content.

When you access informational content including a calculator, decision tool, or catalog, the details you provide are not anonymous. These details are used to support the decision making and processing tasks listed above.

You can ask us to delete the information tied to your user account at any time by contacting us.

Digital Marketing

If you receive marketing emails and don’t want to in future, please use the unsubscribe link within the email and we’ll remove you from future campaigns. You can also choose to stop receiving marketing information at any time by contacting us.

Cookies

Cookies are small text files placed on your computer, smartphone or other device and are commonly used on the internet.

We do not use cookies. We use similar technologies to:
• Collect information that will help us determine the intent of users.
• Collect information that will help us understand visitors’ browsing habits on our website; and
• Compile statistical reports on website activity, e.g. number of visitors and the pages they visit;

Criteria used to Determine Retention Periods

The following criteria are used to determine data retention periods for your personal data:

• Retention in case of website form submissions. We’ll retain your personal data for as long as it is in our legitimate interest to do so;
• Retention in case of phone calls. We’ll retain your personal data for as long as it is in our legitimate interest to do so;
• Retention in case of emails. We’ll retain your personal data for as long as it is in our legitimate interest to do so.

Data Anonymization and Aggregation

Your personal data may be converted into statistical or aggregated data which can’t be used to identify you, then used to produce statistical research and reports. This aggregated data may be shared and used in all the ways described above.

Changes to This Privacy Statement

In the event that we intend to process your personal data for a new purpose, we will update this privacy policy. An up-to-date privacy policy will always be available on our Encartele website (www.encartele.net) in some form.

Legal Statement About This Privacy Policy

This Privacy Policy is not designed to form a legally binding contract between Encartele Inc. and the users of our website or products or services.

Links to Other Websites

Certain hypertext links in this website may lead you to websites which are not under the control of Encartele Inc. When you activate these, you may leave the Encartele website (www.encartele.net). These links are provided solely for your convenience and do not represent any endorsement or recommendation by Encartele Inc. The majority of these links appear in our weekly newsletter & archive.

We accept no responsibility or liability for the contents of any website to which a hypertext link exists and gives no representation or warranty as to the information on such websites. We accept no responsibility or liability for any loss arising from any agreement entered into with any website to which a hypertext link exists.

Do Not Track Signals

The Encartele website does not respond to DNT signals (Do Not Track). Please review the previous sections (especially the Cookies section) to learn more about the types of information gathered by our industry-standard tracking software.

We gather information to aid in user-experience enhancement, site navigation, and marketing relevancy. We consider this use of your information to be within our legitimate interests. Third parties cannot collect any personally identifiable information from the Encartele website unless you provide it to them directly.

No Liability for Unavailability

We accept no liability for any loss that may arise if the products or services advertised within the Encartele website become unavailable.

Contacting Us About Our Privacy Policy

Contact Us or write to our HQ at 8210 S 108th St, La Vista, NE 68128 if you have any questions.

Customer Responsibility

It is your responsibility to ensure that your computer is virus protected. We accept no responsibility for any loss you may suffer as a result of accessing and downloading information from the Encartele website.

Easy Ways to Protect Yourself from Danger

There are some things you can do to protect your personal information online. It’s by no means exhaustive but will help make sure you don’t suffer Internet fraud:

1. Never share a One Time Password (OTP) with another person, not even an Encartele employee.
2. Do not use a public computer to log into any online service.
3. Do not send confidential information by email as it’s not secure and there is always a risk it could be intercepted.
4. If you’re logged into any online service, do not leave your computer unattended. Close down your internet browser once you’ve logged off.
5. Never download software or let anyone log on to your computer or devices remotely, during or after a cold call.

Secure Online Services

You can easily identify secure websites by looking at the address at the top of your browser which will begin https:// rather than http://.
All information passed between you and the Encartele website (www.encartele.net) is sent using secure industry-standard encryption.